User Research Lead

FairMoney is hiring!

About

FairMoney is a digital bank for developing countries offering instant microloans in Nigeria, via the smartphone application FairMoney (here). With a technical team in Paris and a set up of top notch investors (€29 million raised so far), our mission is to revolutionize access to financial services in the emerging world.

Our culture:
At FairMoney we work hard and get shit done. We value ownership and only recruit exceptional bar raisers restlessly chasing the most ambitious avenue. We love data driven and logical minds that support a direct feedback culture and don't waste time thinking about fancy titles. We make mistakes, value the learning process and embrace iteration. At the core of what we do is the customer and we will not rest before FairMoney is improving the lives of millions.

Job Description

We’re looking for a User Research Lead to join our team in Ikeja - Lagos, Nigeria. We are assembling a strong local product team and are looking for talented newcomers to help us build a bank ! The hire would be the intersection between our clients and the HQ tech/product teams and hence have the unique opportunity to shape the future of financial services in Nigeria.

  • Build a backlog of financial issues faced by Nigerians & derive recommendations from there to make us number 1 online lender in Nigeria (Weekly payments for businesses, higher loans for some subcategories with financial revenues, new ways of identifying revenues, loans top-up, overdrafts, agency lending ...)

  • Build a backlog of improvements (quick wins or bigger changes) for FairMoney app, based on the current usage of FairMoney app by our clients

  • Share detailed customer feedback to let everybody understand their usage of FairMoney and their usage of financial services

  • Collaborate with the UX designer and Paris based product teams/tech team to facilitate the iterations on FairMoney app or USSD new designs.

  • Travel across Nigeria to meet with customers and identify new growth opportunities and product challenges.

Preferred Experience

  • 5+ years of experience in user research or product (customer oriented)
  • One professional experience in a relevant management position
  • Very good ability to communicate in English + 1+ local language(s) (amongst Yoruba, Hausa, Igbo)
  • Hands-on and resourceful
  • Command of Microsoft Office (Excel and Powerpoint)

Recruitment Process

1- 45/60-minute Telephone/Skype interview with Recruiter
2- Case study around User Research
3- 2nd interview to debrief the case study
4- 3rd interview - Fit interview with a cofounder

Additional Information

  • Contract Type: Full-Time
  • Start Date: 09 March 2020
  • Location: Lagos, Nigeria ()
  • Education Level: Bachelor's Degree
  • Experience: > 5 years