Operations Manager (intern)

FairMoney is hiring!

About

FairMoney is building the leading mobile bank for emerging markets.

We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia to validate this vision.

So far we disbursed close to 500,000 microloans and give more than 4000 loans daily. We are backed by top notch US/EU investors and have raised 14m EUR + Venture Capital supporting our stallar growth. We won't rest before the FairMoney app is in the hand of millions !

Thanks FairMoney for approving my medical loan. I can sleep well tonight because i got some drugs with the money you lent me. I am grateful for the assistance. (5-star review on the Google PlayStore)

Job Description

FairMoney is a digital bank for developing countries offering instant microloans in Nigeria, via the smartphone application FairMoney (here). With a technical team in Paris and a setup of top notch investors (€4 million raised so far), our mission is to revolutionize access to financial services in the emerging world.

Opportunity:
FairMoney is recruiting an operations manager with a startup mindset to scale its operations in Nigeria.
We give today 3,000 loans per day in Nigeria with a team of 30 people. We will triple our loan volume and become a digital bank in 2019 - it will put a high pressure on operations, you must find solutions to make them scale by designing and implementing better processes.

Location: Lagos, Nigeria
Starting date: ASAP
Remuneration: Competitive

Responsibilities:

Analyze the current processes of our operations team and identify weaknesses by working hand-in-hand with the team lead and the agents
Benchmark the best practices for ops processes
Design and implement solutions to improve our two CRM-tools: Salesforce/ FreshWorks in coordination with the team lead
Help the team lead onboard the agents to use the solutions implemented
Create new operations processes when we create new financial products: current accounts, payments, savings
Weekly detailed reporting with operations metrics to the Country Manager

Preferred Experience

Requirements:

  • Education: You have a business and engineering background from a top engineering/business school
  • You have already completed internships in start-ups or consulting.
  • Entrepreneurial mindset and commitment to get hands dirty at all times.
  • Data-driven and KPI-oriented approach to maximize the efficiency of all the operations
  • CRM tool management, SQL, MS Excel proficiency is a plus.
  • Willing to relocate to Lagos, Nigeria, for a period of 5-6 months
  • In love with FairMoney mission to enhance access to finance for the underbanked
  • Fluent in English

Recruitment Process

1st Call with HR Manager
Skills Test
Final Call with the COO & the Country Manager

Additional Information

  • Contract Type: Internship
  • Location: Lagos, Nigeria ()