Operations Lead (Lagos)

FairMoney is hiring!

About

About us

FairMoney is building the leading mobile bank for emerging markets.
We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
So far we disbursed close to 500,000 microloans and give more than 5000 loans daily. We are backed by top notch US/EU investors and have raised 15m EUR + Venture Capital supporting our stellar growth. We are a team of 45 between Paris and Lagos in Engineering (Android, Data, Backend), Product, Marketing, Customer Service and Operations and we won't rest before the FairMoney app is in the hand of millions.

Our culture

At FairMoney we work hard and get shit done. We value ownership and only recruit exceptional bar raisers restlessly chasing the most ambitious avenue. We love data driven and logical minds that support a direct feedback culture and don't waste time thinking about fancy titles. We make mistakes, value the learning process and embrace iteration. At the core of what we do is the customer and we will not rest before FairMoney is improving the lives of millions.

They speak about us:

Job Description

*JOB DESCRIPTION - Operations Lead
*
MAIN ASSIGNMENT:
Lead the Operations team and build up efficient processes

DUTIES:

  • Lead, coordinate, and monitor the operations team (customer service/loan recovery)
  • Drive operational improvement processes
  • Review and resolve escalations
  • Train and on-board new team joiners
  • Evaluate team member

Preferred Experience

  • More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position
  • At least an undergraduate degree in a relevant field
  • Strong computer skill set and very good knowledge of common CRM softwares
  • Strong communicator and highest degree of reliability
  • Strong goal-driven mindset that goes beyond 9-5 job

Recruitment Process

  1. Phone Interview
  2. Hard Skill Test
  3. Face-to-face interview with GM
  4. Face-to-face interview with Founder(s)

Additional Information

  • Contract Type: Full-Time
  • Start Date: 09 October 2019
  • Location: Lagos, Nigeria ()
  • Education Level: Bachelor's Degree
  • Experience: > 5 years